I'm planning presentations and demos for our company who are thinking of using Sharepoint. So I'm brainstorming possible applications of sharepoint. Here's one
If it were possible to store and tag mutliple types of information (I think these can all be done from sharepoint) such as:
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Business Intelligence Reports (Company Credit KPI, etc)
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Contact information
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Documents and Spreadsheets
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E-mails and their conversations filed with metadata
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Blogs, Notes discussions
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Any Lists related to the Customer (such as past transactions)
Then you make a single page with all the information in seperate web parts filtered by a specific piece of metadata (Such as Customer). You then have a different page for each Customer. Now I don't fully understand Customer Service Systems, but wouldn't this be the start of a very basic Sharepoint Customer Service System totally out of the box?
One thing I have been thinking that may need more work is found at this link: http://www.sharepointu.com/forums/t/2170.aspx Which would be the ability to have the views filter information Dynamically. This would mean you wouldn't have to create a new page for each Customer. Just create one page and have a list of Customer names. On the Customer Service page you'd be able to select from a list of Customers and see all the relevant information. (If anyone has any ideas on how to achieve this, feel free to post in either thread)
What do you all think?