SharePoint University

Hello,

"My Site" links in our portal decided to stop working all of a sudden. Development environment and production environment display the same setting for My Site web app and we have about 300 users. It is hosted in http://mysite.ourdomain.com/personal

nt authority\all authenticated has access to this site colection. However, any attempt to reach "My Site" for any users either prompts for usename and password for three times and fails with 401 unauthorized or with this message if the browser in sessions is firefox:

Could anyone shed a light into this? I am not really looking forward to create all these users for another site collection.

We had this happen to one of our users using firefox. He was trying to access http://sp07.ourdomain.com/sites/website

We removed the /sites portion of the url in our deployment, when he tried it without sites in the url it worked. did you try http://mysite/personal are you using host headers in IIS?  

Did you try it in IE to see if you are getting the same error. Firefox is a level 2 browser and does not support Active X. Here is a like to supported browsers.

http://www.wssdemo.com/pages/iframe.aspx?url=http://technet2.microsoft.com/Office/en-us/library/ff6c5b8c-59bd-4079-8f0b-de4f8b4e0a861033.mspx?pf=true

It doesn't work with either Internet Explorer or Firefox.

Under Shared Services Administration, I have modifed My Site Settings, and change personal site provider to http://ourdomain.com/personal . This worked but all previously created "My Sites" were missing due to change in URL, so I revert back to original My Site setting which is http://mysite.ourdomain.com/personal . Now, the direct URL to http://mysite.ourdomain.com/personal/username.aspx works but "My Site" link on the top right section of portal takes all users to this exact URL: http://mysite.ourdomain.com/_layouts/MySite.aspx and prompts for user credentials three times and finally gives "401 unauthorized" error.

We're having the same exact problem. It also just started all of a sudden. 

Quick question we also are able to get to My Sites using the method mentioned above.  Once you get there do you also have problems with "My Profiles" etc... 

Check your service accounts in IIS under the app pool.  Make sure the service account is not locked out. 

You can see if the app pool is having issues in the event logs. 

The other thing to look for is to make sure the app pool is running, also check your mysite iis site and make sure that is running and configured properly.

 Can you get to your SSP site?

Can anyone get to the mysites?

If you're still having this problem, it's likely that the problem is with your shared services provider.  Troubleshooting is a bear, so one solution might be simply to create a new shared services provider, pointing it to your existing my sites.  Then, you can make the new SSP the default and associate all of your existing web applications with the new ssp.  After that, you simply can delete the original SSP.  FWIW, this seems to fix a lot of these kinds of errors.

 If you'd like some more details on the process, I've posted it here:

http://lanestechblog.blogspot.com/2008/03/401-error-when-trying-to-create-mysite.html

I hope that helps!  -Lane